The terms and conditions regulate the relationship between Dubrovnik Fun Tours and the customer (‘you’).
By accessing, browsing, using, and/or booking/ordering a tour or event with us, you acknowledge to have read, understood, and agreed to these terms and conditions.
BOOKING AND ORDERING
Booking and ordering can be made through our website, via email or by phone.
The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.
TERMS OF PAYMENT
Sea kayaking tours
For booking of our sea kayaking tours the full amount will be charged upon booking.
CANCELLATIONS TERMS
We must receive your cancellation notice in writing by e-mail. Your cancellation date/time will be the date/time on which you send the notice.
Cancellation by the customer – Sea kayaking tours
Cancellation 7 days or longer prior to departure: no cancellation fee.
Cancellation 2 days to 7 days prior to departure: no cancellation fee.
Cancellation less than 1 day (24 h) prior to departure will be charged 100%
No-show
No refunds are issued in the event you fail to participate in the tour you have booked. `No-show` will be charged 100%. No-show also includes meeting up after departure time and failing to find the tour meeting place – it is your responsibility to locate the correct meeting place.
Cancellation and changes by us
It is unlikely to happen, but we reserve the right to cancel or make amendments to any tour due to circumstances beyond our control. Should such cancellations or significant amendments occur, we will provide you with immediate notification. Such cancellations or changes may occur due to circumstances, like:
Unfavorable weather conditions
We reserve the right to change any trip with your safety in mind. The weather may change quickly in Dubrovnik and with it, conditions change. This is especially valid for spring and autumn tours. Our summer tours operated from June through September are rarely affected by harsh weather. We will make every effort to provide similar alternative arrangements without any additional costs. The changes shall be optimized in order to make the inconvenience as low as possible for you. We may offer an alternative trip at the same time as the original. In case of substantial changes to the event, you will be offered a refund of the total price.
OBLIGATIONS & LIABILITY THE CUSTOMERS OBLIGATIONS
You are obliged to familiarise yourself with the terms of sale for each activity and to convey this information to other participants you have booked/ordered on behalf of.
Information of personal health and fitness level
It is your responsibility to make sure that your fitness level fits the activity recommended and booked. Each participant must inform the guide of medical conditions, illnesses or disorders that may be relevant for safety reasons or aggravated during the event/activity.
You are obliged to comply with the instructions given by the guide
The overall responsibility for the safety of the group belongs to the guide. For the guide to take responsibility for the entire group, each participant is obliged to follow any instructions given by us and, the guide/tour leader.
ACCEPTANCE OF RISK
All outdoor activities like those we offer, carry inherent risks. We operate a robust safety management system and always try to reduce risk, however, we cannot mitigate all risks from our trips.
By participating in our trips you acknowledge a degree of personal risk. By booking or ordering a trip with us you acknowledge that participation in our activities involves risks above and beyond those encountered on a more conventional holiday.
We do not assume any responsibility for accidents that are caused by customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure) unless the accident is due to serious negligence by the guide.
PRIVACY STATEMENT
This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
What type of personal data is collected?
Your name, nationality, telephone number, email address and details of the services you have purchased from us or which you have enquired about.
How do we collect personal data about you?
You may volunteer this information when you request information from us, contact us, make a booking, register interest for our services, connect with us via social media or by speaking to us.
Why do we collect and use personal data?
We collect personal information only to the extent necessary to deliver the services, products, or information you (or an agent or other passenger booking on your behalf) request.
We do not share, sell, or rent information to any third parties for the purposes of direct marketing.
Security of Information
The personal information that you provide us via this website is held on secure servers. None of your personal data is stored at our local computers.
All transfer of your payment information when booking via our website is done through a secure server using the Secure Sockets Layer (SSL). Payments via our website are processed by Trekksoft.
How long do we keep your personal data?
We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period, the data that we hold will be securely destroyed.
Do we share your data with anyone?
We will share your personal information with our local suppliers and our own guides as they will need that information in order to perform services you have asked for. We also need to share some of your information with selected third parties including:
Our accountant
When you book/order a trip or event with us some of your data will be processed by our accountant. The processing is necessary for compliance with a legal obligation they are obliged to. Our accountant will keep these data for a certain period. At the end of that period time, the data will be deleted.
We use Trekksoft to offer online booking services, so when you make a booking at our website some of your data (name, email address, nationality) will be shared with Trekksoft.Access to, unsubscribing and correction of your personal information
You may access, update, and/or correct all your personal information at any time.
IP Addresses & Cookies
When you visit our website, we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. By using our websites, you agree to us using cookies as set out in this statement.
